Our customers are our greatest source of growth. We aim to exceed expectations with every project regardless of size and scope. Your feedback is valuable to us and every email is reviewed by management and our President. Thank you so much for helping make Nicholas Pools one of the most successful pool companies in the beautiful state of New Jersey. We truly appreciate you!
My name is Todd White and I am a new customer to Nicholas Pools. I do not usually write reviews whether good or bad, complete surveys, and do not have social media. I usually keep my opinions to myself for the most part, but after my experience with your staff, I felt I needed to write this to you as well as try and get some comments on your website.
I had a new liner installed the week of 23 Jul 2018. It was a good experience all around from the ordering process to the installation of the liner and then finally the opening of the pool. There was constant communication between members of the Nicolas Pool team and myself. Overall it was a great experience and the liner looks great.
My apologies as I do not know the associates name I am about to talk about. After the pool opening on 27 Jul 2018, I was instructed to bring in a sample of my pool water to be tested so I could assure the pool chemicals were right or to be guided as to what further chemicals I would need. I showed up to the store at 10 and the store was closed. I figured I was a little too early and stood there for a minute. I started to walk back to my car and a truck pulled in the lot. It was a man and woman and the man said to me are you looking for your water to be tested and I said yes. He said my wife will do it but we are on our way to the hospital to have a baby. My eyes widened and I was shocked, thinking woah, I am not sure I heard him right. Then she came around the car looking very pregnant, and said come on in I will test it for you, with a big smile. I said are you really in labor, please I will come back tomorrow. She insisted that she test it. As we walked in two more customers came in. She tested my and another man’s water and sold all three of us chemicals. She was so calm and her main priority seemed to be us and not that she was on her way to the hospital to have a baby. She was friendly and told me everything I needed to do in order to make my pool chemicals be in alignment for my kids to be able to use the pool. She made sure all three of us were helped prior to her leaving the store.
It seems to me that in today’s world there are very few people who work and put in such an effort that seems to care so much about their jobs. To see your dedicated employee come to the job to put a closed sign up on the door before going to the hospital to possibly have her baby is going above and beyond the call of duty in my opinion. A store having dedicated employees like this has made me a definite customer for a long time to come. Again, the whole experience with everyone I dealt with was a pleasure, from Glenn to all of the ladies in the back room who made me feel at home when I came to pay for the liner as well as scheduling a pool closing. I appreciate that as a customer and please keep hiring the great people that you hire.
Thank you very much for taking the time to read this and I look forward to working with Nicholas Pools for the long term for all of my pool’s needs.
Installing a Nicholas Pool in our backyard has been on of the best home improvements that we have made to our home. We had the pool built in 2016 and it has become quite the gathering place for family and friends. Compliments to Sotiris, Panico, and Gary at Nicholas Pools along with your subcontractors DeMac Concrete (patio) and Aquatic Artists (waterfall). They all really took pride in their work and provided special attention in getting our pool completed beyond our expectations. All efforts were appreciated! This level of attention and commitment is why we were pleased to have chosen Nicholas Pools. Attached are photos of pool.
Kevin and Kimberly
The Janos Family
“Would give it 10 stars if possible. After deciding against the original pool company I choose, (The could not provide all the features I wanted), I went to Nicholas. Dora and Sotiris are experts in pools and understood my indecisiveness and numerous down grades and upgrades. We originally wanted a standard pool that had an island feel to it. Our back property is very narrow and finally decided on a classic, very large, 18×50 Great Gatsby’s themed pool. It looked the best on the custom pictures they printed. Sotiris even helped us when applying for a variance.
The pool is an absolute classic beauty with numerous modern features: salt water, three pumps to accommodate the water features with ease: overhead water shooters, two water scupper bowls, spa jets on steps, dive board, LED lights, baja shelf and chaise lounge entrance. 16 feet wide vinyl wrapped steps. They know what they are doing and do it very well. This was a long process due to t the town variance, but it’s finally complete and we love it! I know they stand by the pools and products they sell, they would never be able to be in business all these years. ”
Bruno Family from Helmetta, NJ
“Chilling by the pool. First swim of the year. Love our pool done by local (Toms River) Nicholas Pools… good people! XOXOX Looking forward on summer with family and friends.
“Gorgeous pool – I love my pool. Yours is a timeless classic with a modern upper level spa! Beautiful detail!
My son was petrified of water! Look at him now! It’s more than just a pool. It’s memories.”
Anna Lucia Russo
I just wanted to tell you guys that Antonio was beyond awesome today. I’m so happy with all of you and making this experience so enjoyable! Thank you!
Kristi & Josh
Everyone at Nicholas has been GREAT! So glad we decided to go with your company!!
Thanks for the excellent service with my liner replacement. Paul &Glen were real professinals.
We just wanted to express our gratitude and pleasure at the job that Nicholas Pools did, installing our new in-ground pool liner. From the time we came into the store and spoke with you about the different liners, everything was worry free. The display you have showcasing the various liners, actually in a pool, was great, and was a big help to us in making our final choice.You were professional, and very friendly, and were in no rush to "make a sale and get us out of the store", which allowed us to make a pressure free decision.
When the gentleman, Glen I believe, came out to the house to take the measurements and speak with us about the liner, he also was very friendly and professional.He was very patient with us, explaining everything clearly, and answering all of our questions.
The crew that actually came out to install the liner were courteous, and did a great job. They attended to every little detail, and also were eager to address any of our questions or concerns. They were very conscious of our property, and went out of their way to be sure nothing of ours was disturbed or damaged. They cleaned up after themselves constantly, leaving no garbage of any kind behind them.
Lastly, the two men that came out to install the chlorinator also did a great job, taking extra care to be certain every detail was perfect. Again, we can not thank you, and your employees, enough for the great job from start to finish. We would highly recommend Nicholas Pools to any, and everybody, that is in need of anything for their pool.
Tony & Jean Krupocin
Thank you so very much for the beautiful job on our pool liner… It looks fantastic. Have a great summer!
Keith & Laura Reilly
Nicholas Pools is a highly professional organization that has the pool design and installation process perfected. From the very start you are in capable and efficient hands as they manage all that needs to be done; starting with the design and placement to permits, excavation, installation, masons, electricians, plumbers, etc. What is a truly complicated and involved process is orchestrated so well by Nicholas Pools that the homeowner need not worry about anything along the way. I was kept updated throughout the process and only needed to wait for the warm weather to arrive so I could enjoy their efforts and our new pool.
Mr. & Mrs. M., Howell
Nicholas Pools treats us like family. Always there to answer questions and resolve problems. Knowledgeable and courteous staff.
We have dealt with other pools companies with far less standards. We always recommend Nicholas Pools to our neighbors and friends.
Mr. & Mrs. B., Toms River
Our experience with Nicholas Pools was superb – from our very first meeting with John, to the final day of our pool closing. The staff is professional and courteous, quality of construction and contractors is outstanding. And partnering in building the perfect pool for us with Sotiris was impressive. We’ve happily referred several friends to Nicholas Pools and feel lucky to have made friends with John and Sotiris!
Mr. & Mrs. G., Jackson
I would like to commend Nicholas Pools and its employees for their commitment to excellent service and products making it easy to care for my in ground pool. All employees have demonstrated a high level of expertise, knowledge and professionalism in the execution of their individual skills. At least once a month we take our water sample into Nicholas Pools and they do the rest with providing excellent service and products!! Our pool has been an excellent asset to our family for over fifteen years. In particular your installation of the working equipment, liner and safety cover has proven to be very reliable, easily controllable and of excellent quality. All products are top quality; service is always on time, dependable and on budget as promised. We could not be more satisfied. We will enthusiastically recommend your organization to anyone who would want a top quality pool, products and / or service.
Thomas & Camille M.
Dear Nicholas Pools & Staff,
I’ve owned a pool for over 10 years and have had 3 or 4 different pool services open, close and do repairs on my pool during that time span. About 4 years ago, I found your business by driving by your location in Toms River. Ever since then, my pool has been serviced only by your company and let me tell you, I never want anyone else maintaining my pool again! Not only is the work done right every time, but when acts of God (like termites) invaded my line, you came out right away and solved my problem within days. You also make excellent records of past repairs and service so I don’t have to remember what was done or by whom. Maintaining my pool is no longer a headache. You guys are the best!
Marvin E., Jackson
To whom it may concern,
Our relationship with Nicholas Pools began in the early 1990’s when we contracted with Nick at our kitchen table. The downward slope of our yard posed somewhat of an engineering challenge. Nick did the excavation himself, brought in extra fill dirt, and I’m very pleased to say that almost 20 years later his work stands the test of time. Our pool has been a great source of enjoymentand relaxation for the entire family. We are very pleased with the support and service that Nick and his family have given our family over the years. We would recommend Nicholas Pools to anyone considering purchasing a swimming pool.
Michael and Debby S., Toms River
This comment is well over due. Last February we were lucky enough to be able to purchase an in ground pool through you company.. I have to say, that it was an experience like no other, in a good way. right from the start, our salesman John was very informative about any and all products we were looking at. What he recommended and how to layout the pool was perfect. the man knows his stuff. No hidden costs. Everything was written up front and we knew what to expect. including any and all options were explained to us. Now for the construction team, they were all wonderful.
Beginning with the excavation guys. they did what the were supposed to and there was no damage to our property, driveway or anything. We have heard horror stories about how different other pool companies left a mess of left over dirt, empty boxes, and such. This was not the case with your crew. Everyone was polite and very friendly. Karen in construction, was fabulous. When she told you to expect this to be done, and what and when this inspection to be done it was. It was nice to be able to count on her for very prompt call back when we had questions, which was not often because she explained things right from the start. When it came to service Teri always had the answer on what to do and how to do it. She was wonderful as way Glenn. He took the time to explain how the pool worked and how tho clean the filters, backwash, and everything else that goes with the spill over spa. Even when I screwed up with the valves for the spa and filter, either John or Glenn were always a cell phone call away to walk me through my mistake, which was often.
I have to say with all the people we spoke with about having a pool put in, your name came up over and over again. We now understand why. Your company stands behind their work and products. It was a very pleasurable experience, and we would recommend you to anyone who in the future are looking to purchase a pool.
Again thank you, and everyone at Nicholas Pools for a great job well done.
Linda & Bob Z., Jackson
Mr. Sotiris A. Sergiou,
I would like to personally thank you for all your help and consideration that you showed to my wife and I during the renovation of our 20 x 40 in ground pool, which was installed over 40 years ago. As you know we experienced a bad situation with another pool company which led to complete frustration for the two of us, but it also let us get to know Nicholas Pools and all the great people that work for your company. We came to you not knowing if you would understand what we had been going through, but you took the time to hear us and showed a lot of professionalism and after our meeting with you we felt confident that we would be enjoying our pool soon.
The project consisted of a new liner, filter and pump, new piping of return and supply lines , new drains and lighting. The job was done in a timely matter and with the help of Glenn and the other workers who were both friendly and knowledgeable of every facet of the renovation. We also asked and you explained the efficiency and cost cutting associated with a salt system, how we would not have to add additional chlorine during the summer season.We decided to have the salt system installed and see if all that you mentioned was true. Not only was it all you said it would be but everyone that used the pool complimented about the difference on their skin and eyes. We were so glad to be using our backyard and pool again.
We cannot thank you enough for all that you and your employees have done for us, from opening and closing our pool to just being friendly when we come into the store to have our water checked or to ask a question we are always treated with respect and a smile. Thank you once again for all that you have done for us, we will always recommend Nicholas Pools to our friends and family and anyone else that is looking for a reputable pool company.
Mr. Dewey S. U., Toms River